Privacy Statement and Website Terms of Use
The Happy Dog Company is committed to respecting your online privacy and recognises your need for appropriate protection and management of any personally identifiable information you share with us. The Happy Dog Company has established this Online Privacy Policy so that you can understand the care with which we intend to treat your personal information. Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an email address or other contact information, whether at work or at home. In general, you can visit The Happy Dog Company website without telling us who you are or revealing any personal information about yourself.
Cookies and Other Tracking Technologies
Some of our site pages utilise “cookies” and other tracking technologies. A “cookie” is a small text file that may be used, for example, to collect information about site activity. For more information on cookies please click here. Some cookies and other technologies may serve to recall personal information previously indicated by a web user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser. Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our site is accessed. Our use of cookies and other tracking technologies allows us to improve our site and your Web experience. We may also analyse information that does not contain personal information for trends and statistics. We will not facilitate the merging of personally-identifiable information with non-personally identifiable information previously collected from Display Advertising features that is based on the DoubleClick cookie unless we have give you robust notice of, and received your prior affirmative (i.e. opt in) consent to, that merger. We may use Remarketing with Google Analytics to advertise online. Third-party vendors, including Google, may show our ads on sites across the Internet. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise and serve ads based on someone’s past visits to our website. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to report how your ad impressions, other uses of ad services and interactions with these ad impressions and ad services are related to visits to our Website. To protect your privacy, we have adopted the following principles:
Security
Wherever your Personal Information may be provided to The Happy Dog Company or on its behalf, we intend to take reasonable and appropriate steps to protect the Personal Information that you share with us from unauthorised access or disclosure.
Commitment
We are committed to privacy and support current industry initiatives to preserve individual privacy rights on the Internet. Protecting your privacy online is an evolving area, and the site is constantly evolving to meet these demands. If you have any comments or questions regarding our Online Privacy Policy, please contact us at info@thehappydogcompany.co.uk. While we cannot guarantee privacy perfection, we will address any issue to the best of our abilities as soon as possible.
Your Consent
By using the Site, you consent to the terms of our Online Privacy Policy and to The Happy Dog Company processing of Personal Information for the purposes given above as well as those explained where The Happy Dog Company collects Personal Information on the Web. The Happy Dog Company reserves the right to change this Online Privacy Policy change at any time and in the event of change we intend to take every reasonable step to ensure that these changes are brought to your attention by posting all changes prominently on the site for a reasonable period of time.
Further Information
Questions regarding this Statement or the practices of this Site should be directed to The Happy Dog Company by e-mailing such questions to info@thehappydogcompany.co.uk with the subject “Privacy Statement Enquiry”. The Happy Dog Company takes every effort to ensure that the information published on the Site is accurate. However, The Happy Dog Company cannot accept any liability for the accuracy or content. Visitors who rely on this information do so at their own risk. General information about data protection may be found at: Information Commissioner’s website.
Privacy Policy and Personal Information
As a commitment towards the privacy of our customers and website visitors we have put in place, for all to see, our privacy policy. The details included are also online with the General Data Protection Regulation (GDPR) European Law.
All data that we receive and store from our customers or visitors to our website (hereby referred to as ‘you’) is done so for the sole purpose of helping you with the specific enquiry you made. Under no circumstances will we pass on this data to a third party.
Any data you pass onto us which is personal to you and can directly identify you, such as your name, email address, phone number etc, will be dealt with as securely as possible.
The Happy Dog Company is committed to protecting your personal information. As a data controller, we have a responsibility to make sure you know why and how your personal information is being collected in accordance with relevant data protection law.
Overview and purposes
In order for us to provide services to you and your pet, we need you to give us your personal information. To deliver our services, we need to collect, store, use and dispose of personal information. We also use your information to contact you by post, email or telephone and to maintain our records. We also receive and share information with our team members at The Happy Dog Company so that they have relevant details to collect your pet and contact you when necessary.
We collect different categories of personal information, depending on the service we provide to you. In most cases, we will need your name and contact details.
What is personal data?
Personal data is specific information about a person, who is alive, that can be used to identify that person either on its own or when it is put together with another piece of information.
Personal data about you is information such as:
- name
- address
- phone numbers
- date of birth
- gender
- email addresses
- IP addresses
- location based data
- financial/bank details
Holding your personal information
We will not keep your personal information for any longer than it is needed, and will dispose of it in a secure way. The length of time we need to keep information will depend on whether your account with us has any outstanding invoices or services. If at any time you decide to cease your contract with The Happy Dog Company and will not be returning, please let us know that you would like your account to be terminated. If you do not let us know that you are not returning, we will keep your account on our database for the foreseeable future, so that in the event of your return, you will not be required to fill out a new contract.
Your rights
You have the following rights in relation to your personal information:
- The right of access– you can request to know what we hold on you along with an explanation for how it is used.
- The right to rectification – you have the right to ask us to update, amend or change your information if it is factually inaccurate or incomplete.
- The right to erasure– you have the right to ask us to delete your personal information.
- The right to restrict processing– you have the right to request that we limit using your personal data for specific purposes if you do not believe we have a lawful basis for a particular purpose or where you consider the data to be incorrect. Upon receiving a restriction request, we are obliged to consider our use of the data and provide you with a response.